FAQ - TROUBLESHOOTING
Do you need help?
Welcome to the troubleshooting page, here you can find the answer to your questions faster, find information on payment and shipping methods and general information about our products.
We remind you that we also offer direct support via live chat, alternatively you can contact support directly by pressing this button.
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General product information
There are several aspects to consider in the use of abrasive pastes, however we can focus on the two main aspects which are: the level of cut and the level of polish.strong, ,
These two elements are used to distinguish which type of paste can do for us, if the cutting level of the paste is greater then we will have a paste that will work on the scratches, but not on the gloss, the opposite instead for a paste with a level of lucid major.
The value marked on the labels of our products indicates the level of gloss left by the paste.
How to place an order
Inside the catalog there will be an “Add to cart” button, in this way every time you press the button a product is added to your cart.
If you want to manage the quantity of products, you can access the single product sheet by clicking on the image.
In this way it will be possible to decide the quantity of product to add to the cart.
We provide most of the payment methods, all payments will be processed through banks, this allows us to have secure payments and maintain excellent traceability of payments.
Shipping and Order Tracking
Thanks to the collaboration with DHL we offer our customers an excellent experience in shipping the goods.
As regards the timing of the shipment of the goods, we ensure a time of 2/3 days from the collection of the package.
Returns and Refunds
To provide our users with a smooth and seamless experience, our returns method is simple and intuitive.
We accept returns only if the goods are delivered with defects or if the goods delivered are not the ones requested.
The return time that we provide is 14 days, if no request is made within this time, we will no longer accept the return of the package.
For more information, please refer to our Terms and Conditions page –> Click here
Additional product questions
of ATL Abrasivi
We have a huge range of products and this can cause confusion.
Precisely for this reason we have decided to assign categories to different products.
This could help you find the product that best suits your needs.
If necessary, you can contact us via live chat or via email.
Of course yes, our products are designed to be used by amateurs who do not have the ability to polish with a manual polisher.
Of course our products are designed for professionals, but this is only to maintain high quality.
However, the use of our products is adaptable to any experience.
The difference is essentially in the use of the two.
While solid pastes must be used with a polisher, liquid pastes can also be used with a cloth.
As you can see at the bottom left of your screen there is live chat, in this way you can have direct contact with one of our operators, you can also send a message via email using the contact form.